Jitabat Privacy Policy — Your Data, Your Rights

1 Introduction

Welcome to jitabat's Privacy Policy. This document explains how jitabat, operating at jitabat.top, collects, uses, stores, and protects the personal data of players who register and use our platform. We understand that privacy matters deeply to our players across Bangladesh, and we are committed to handling your information with care and transparency.

This Privacy Policy applies to all services offered through jitabat, including account registration, deposits and withdrawals via bKash, Nagad, and Rocket, gameplay, the VIP program, bonuses, and all communications between jitabat and its players. By creating a jitabat account, you confirm that you have read and understood this policy and consent to the data practices described herein.

2 Data We Collect

Jitabat collects personal data through several channels: directly from you when you register or contact support, automatically when you use the platform, and from third-party service providers such as payment processors and identity verification services. The categories of data we collect are set out below.

Jitabat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

Every piece of data jitabat collects has a specific, documented purpose. We do not use your data for anything beyond what is described in this policy. The primary purposes for which jitabat processes your personal data are:

• Account management: Creating and maintaining your jitabat account, verifying your identity, and managing your login credentials securely.
• Payment processing: Facilitating deposits and withdrawals through bKash, Nagad, and Rocket, and maintaining accurate transaction records for your account.
• Fraud prevention and security: Monitoring account activity for suspicious patterns, preventing unauthorised access, and detecting money laundering or bonus abuse.
• Regulatory compliance: Meeting our legal obligations, including age verification, anti-money laundering checks, and responding to lawful requests from authorities.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve game performance, and enhance the overall player experience on jitabat.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Marketing communications: Sending you information about jitabat promotions and bonuses, but only if you have opted in to receive such communications. You can opt out at any time.

4 Legal Basis for Processing

Jitabat processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you — for example, processing your deposits and withdrawals, or verifying your identity before allowing a withdrawal.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation and age verification requirements.
• Legitimate interests: Processing carried out for jitabat's legitimate business interests, such as fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where jitabat relies on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, contact us at [email protected].

5 Data Sharing

Jitabat does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: When you submit identity documents for account verification, these are processed by our third-party KYC (Know Your Customer) provider. Documents are not retained by jitabat beyond the verification process.
• Game providers: Your player ID and gameplay data are shared with our certified game providers to enable game functionality, calculate results, and maintain game logs. Game providers do not receive your financial or identity data.
• Legal authorities: Jitabat will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of jitabat, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of jitabat's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you do not consent.

6 Cookies & Tracking

Jitabat uses cookies and similar technologies to operate the platform effectively. A cookie is a small text file stored on your device when you visit jitabat.top. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate jitabat, and security cookies that help protect your account. These cannot be disabled.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you do not have to re-enter them each visit.
• Analytics cookies: Help jitabat understand how players use the platform — which pages are visited most, where errors occur, and how long sessions last. This data is aggregated and anonymised. Jitabat uses this information to improve platform performance.

Jitabat does not use advertising cookies, retargeting pixels, or any third-party tracking technologies that follow you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent jitabat from functioning correctly.

7 Data Retention

Jitabat retains your personal data for as long as your account is active and for a defined period after account closure, as required by law and our operational needs. The retention periods for each category of data are as follows:

• Account and identity data: Retained for the duration of your account plus 5 years after closure, as required by anti-money laundering regulations.
• Financial transaction records: Retained for 7 years from the date of each transaction, in line with financial record-keeping requirements.
• Gameplay and session data: Retained for 2 years from the date of each session, used for dispute resolution and responsible gaming monitoring.
• Support communications: Retained for 2 years from the date of the last communication in each support case.
• Marketing consent records: Retained for the duration of your consent plus 1 year after withdrawal, to demonstrate compliance.

Once the applicable retention period expires, jitabat securely deletes or anonymises your personal data so that it can no longer be linked to you. If you request account closure before the retention period expires, your data will be retained for the legally required period but will not be used for any active purpose.

8 Your Privacy Rights

As a jitabat player, you have the following rights over your personal data. To exercise any of these rights, contact jitabat support at [email protected]. We will respond to all valid requests within 30 days.

Please note that some rights are subject to limitations. For example, jitabat cannot delete financial transaction records that are required to be retained by law. Where we are unable to fulfil a request in full, we will explain the reason clearly.

9 Data Security

Jitabat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:

• SSL/TLS encryption on all data transmitted between your device and jitabat's servers
• Encrypted storage for all sensitive personal and financial data at rest
• Access controls that restrict employee access to personal data on a strict need-to-know basis
• Two-factor authentication options for player accounts to prevent unauthorised login
• Regular security audits and penetration testing of jitabat's platform infrastructure
• Incident response procedures to detect, contain, and report data breaches promptly

In the event of a data breach that is likely to result in a risk to your rights and freedoms, jitabat will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.

10 Children's Privacy

Jitabat is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If jitabat discovers that personal data has been collected from a minor, the account will be closed immediately, all data will be deleted, and any funds deposited will be returned to the payment source. If you believe a minor has registered at jitabat, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Policy Updates

Jitabat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we use your personal data, jitabat will notify registered players via their registered contact method at least 7 days before the changes take effect. Continued use of jitabat after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this page periodically to stay informed about how jitabat protects your privacy. If you have any concerns about a change to this policy, contact us before the effective date and we will be happy to explain the change in detail.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jitabat's data practices, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within 30 days.

• Email: [email protected]
• Platform: jitabat.top
• Support hours: 24/7

When submitting a data rights request, please include your registered mobile number or email address so we can verify your identity before processing the request. Jitabat will not process data rights requests from unverified individuals to protect the security of all player accounts.